Refund & Cancellation Policy

Eligible new gyms get a 7-day free trial. No payment is taken during the trial and nothing is charged automatically when it ends. If you do not buy a plan, admin features are simply locked until you subscribe.

• Gym admins can cancel a plan only within 7 days of purchase, by emailing us with the details below.
• After 7 days from purchase, the plan cannot be cancelled and stays active until the end of the paid period.
• Subscriptions are prepaid monthly and do not auto-renew; simply not renewing ends your plan after the paid period.
• Your data remains available for export for 90 days after your plan ends.

• 7-day window: gym admins can cancel a plan or claim a refund only within 7 days of purchase.
• After 7 days: the plan cannot be cancelled or refunded. Partial months are not refunded.
• Double or incorrect charges: fully refunded once verified.
• Accounts suspended for breaking our Terms are not eligible for refunds.
• Gym admins with any payment issue, cancellation or refund request should contact Gymnion using the details below.

Email us within 7 days of purchase with your gym name, registered email, and Razorpay payment ID (shown on your receipt). We reply within 2 working days. Approved refunds are sent to the original payment method via Razorpay and usually reach you within 5–7 working days, depending on your bank.

If money is debited but your plan is not activated, it is usually auto-reversed by your bank or Razorpay within 5–7 working days. If not, contact us with the payment ID and we will resolve it.

Member fees are paid directly to the gym's own Razorpay account. Gymnion does not receive these funds, and member refunds and cancellations are not Gymnion's responsibility. Members who want a refund or cancellation must contact their gym admin, not Gymnion. Each gym sets its own rules and issues any member refunds itself.